Queues

Queues help organize accounts and cases within the Lifecycle Management Suite. System administrators define criteria for queues so similar accounts can be worked together by one user or a group of users. Queues serve as a user's list of work and are automatically updated each day, providing an efficient way to get work done in the Lifecycle Management Suite.

The Queues drop-down within the Work section of the ribbon provides access to the different types of queues within the Framework. From this drop-down, users can access and work queues to which they assigned.

The queue type(s) available in this drop-drown are determined by the institution's active module(s). For example, if the Loan Origination module is not active, Application queues do not appear in this drop-down.

The Framework queue types are as follows:

Queue Type	Description
Collections	Collection Queues are made up of delinquency and recovery queues.
Cases	Case Queues are made up of tasks related to cases.
Workflow	Workflow Queues serve as a holding area for workflows that require management approval or are being routed from one department to another.

The ability to view and work queues is at the discretion of the System Administrator. For information on Collection Queue configuration, please see the Collection Queue topic in the System Administrator Guide.